Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In


Having trouble logging in?

Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

Metasploit Weekly Wrap-Up 03/29/2024
Metasploit adds three new exploit modules including an RCE for SharePoint.
Brendan Watters
Mar 29, 2024
Read More
Stories from the SOC Part 1: IDAT Loader to BruteRatel
Rapid7’s Managed Detection and Response (MDR) team continuously monitors our customers' environments, identifying emerging threats and developing new detections.
Tom Elkins
Mar 28, 2024
Read More
Metasploit Framework 6.4 Released
Today, Metasploit is pleased to announce the release of Metasploit Framework 6.4. It has been just over a year since the release of version 6.3 [http://ddijyl.lbchaye.com/blog/post/2023/01/30/metasploit-framework-6-3-released/] and the team has added many new features and improvements since then. For news reporters, please reach out to press@lbchaye.com. Kerberos Improvements Metasploit 6.3 included initial support for Kerberos authentication within Metasploit and was one of the larger features i
Spencer McIntyre
Mar 25, 2024
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch.